Complete guide to WestJet refunds, WestJet Dollars award cancellations, fare rules, and how to recover money when prices drop after booking.
WestJet does not offer a price-drop adjustment or price-match guarantee. After booking, options depend on fare bundle: Econo: non-refundable, changeable with fee. EconoFlex: free changes, partially refundable. Premium: changeable, partially refundable. Business: free changes, fully refundable. Canadian Air Passenger Protection Regulations (APPR) provide strong rights for flight disruptions — stronger than US DOT for Canadian-origin flights. The 24-hour rule applies for US-originating WestJet bookings.
For tickets originating in the United States, WestJet complies with the US DOT 24-hour cancellation rule. For Canadian-origin tickets, Canadian APPR provides similar protections plus stronger disruption rights. Cancel via Manage Trips at westjet.com or call 1-888-937-8538. Note: WestJet and Air Canada are Canada's two major carriers — monitoring both on Canada-US routes can yield best-price tracking.
WestJet Econo bundle: non-refundable; changeable with fee (typically CAD $100–$200 depending on route); no WestJet Rewards points earned in some cases. EconoFlex: free changes (including same-day); cancellation gives WestJet Travel Bank credit. Premium: changeable for free, partially refundable with fee. Business: fully flexible and refundable. Fare differences on changes must be paid — no downgrade refund.
WestJet Rewards (WestJet Dollars) redemptions: WestJet Dollars redeposited upon cancellation at no fee for EconoFlex, Premium, and Business bundles. Econo bundle cancellation: WestJet Dollars may be forfeited depending on fare rules. WestJet Dollars never expire as long as account remains active with at least one flight per 24 months. WestJet Rewards status members (Silver/Gold) receive additional change/cancel flexibility.
| Fare Type | Fee / Policy |
|---|---|
| Econo | Change fee ~CAD $100–200 per person; non-refundable; fare difference must be paid |
| Econoflex | $0 change fee (including same-day); cancellation gives Travel Bank credit valid 24 months |
| Premium | Free changes; cancellation fee ~CAD $100; remainder as Travel Bank credit |
| Business | $0 change and cancellation fee — full cash refund or WestJet Dollars |
| Westjetdollarsredeposit | $0 for EconoFlex and above; Econo may forfeit based on fare rules |
| Type | When Available |
|---|---|
| Cash | Business bundle; WestJet-initiated cancellations; significant schedule changes; APPR claims |
| Travelcredit | EconoFlex and Premium cancellations — Travel Bank credit valid 24 months |
| Miles | WestJet Dollars redeposited at no fee for EconoFlex and above |
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